•
We will get the project done with meaningful results.
•We will provide "high-twitch" responsiveness and be proactive
to help our clients.
•We will be competent professionals dedicated to excellence
in our work product.
•We will build trust relationships and seek partnerships
with our clients to collectively make projects successful.
•We will choose to have a positive and helpful attitude.
•We will guide our clients to seek effective and efficient
solutions.
•We will seek cutting-edge creativity and energy in our
ideas and service.
•We will make our client's day and work to make them stars.
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•
Improve communication with clients by providing a pre-project
memo that summarizes the project's goals, measurement of success,
cost expectations, deadlines, contact people, and tracking information.
• Develop an "invoice" and feedback system that summarizes the results and costs of
the project. Clients will be asked to give feedback to the agency via a post-project
questionnaire.
• Provide clients with a cost summary (hard costs and staff time) by project.
• Track expenses by practice group and regional office.
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• Keeps
the focus on our clients, who are the attorneys, staff, and
affiliated services of Holland & Hart.
• Helps the agency think like lawyers in terms of client service, quality of work
product, responsiveness, and relationship building.
• Underscores the realization that the agency competes in the "open market" with other
providers of marketing services for work with our main client, Holland & Hart.
• Builds enthusiasm, loyalty, creativity, responsibility and ownership among the agency.
• Encourages the agency to think like a small business in terms of managing costs, and
teamwork.
• Gives the agency a sense of being part of something special.
• Reduces turnover.
• FUN! |
